Refund policy

Returns, Refunds & Satisfaction Guarantee

Due to the perishable nature of our products, we do not accept returns.

However, we stand behind our products with a satisfaction guarantee:

• If there is an issue with your order, please contact us at whollycowmarket@gmail.com 

• Please follow these steps for meat products:

  • Don't let a delivered box sit outside for more than 4 hours. 
  • Take photos of any damage. 
  • Open the box, even if it is wet or damaged. 
  • Document the temperature of the meat when you open the box and take a photo of the thermometer. Anything under 40 degrees is safe to eat. 

• We may offer replacements or store credit at our discretion